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7. Does the web host automatically backup customer web sites in case of data loss? How often? Backing up web sites should be a routine part of your web host’s operation. Backup is the activity of copying files or databases so that they will be preserved in case of equipment failure or any other catastrophe. 8. What is the web host’s billing policy? Look for a web host that provides a money-back guarantee. This will allow you to try out the host’s service. Should you find that the service is sub-par in site performance, reliability, or lacking the features that you seek, the ability to request your money back, within the parameters of the guarantee, is priceless and liable to save you from later trouble. It is always a good to idea to inquire about the web host’s cancellation procedures. There are many out there who require you to send them an email or make a phone call to cancel, which can extend the time frame to cancellation. A host who is confident in their service will have a cancellation form or online avenue within their control panel. Now, they will likely also have a retention program, so don’t be surprised when they call or email you to ask why you are leaving. After all, your feedback helps them to evaluate their service. 9. Does the web host provide the features that you need for your web site? Sometimes people choose a host because it has the exact feature set that they need, but later find that feature set means nothing when access to those features is unreliable. Make sure that a host has your desired features and is also reliable. To make sure that the host you are evaluating has everything you need, use the following list: • A domain name, but be sure to look for hidden registration fees or renewal fees • An ample amount of versatile email accounts including web-based, POP3, and IMAP • Email spam filtering and virus protection are a must these days, unless you are providing this on your own • Enough disk space to meet your site’s needs • Monthly bandwidth allotments that will cover your traffic and the ability to increase that allotment based on your site’s success • Site building tools such as extensions for FrontPage or other online/downloadable site building programs • Ease of upload to your site via FTP or other means • Access to a robust traffic analysis program or the raw logs for you to process yourself • Programming languages, including CGI, PHP, MIVA (if needed) • Ecommerce shopping cart alternatives • Database capability, dependant upon your application preference
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